299bey Privacy Policy

1 Introduction and Applicability

299bey is a trusted online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the 299bey website and all related services. When you use the 299bey platform, you are considered to have agreed to the terms of this Policy.

We treat your privacy with the highest importance and use the latest technology and security measures to ensure the protection of your personal information. Please read this document carefully, as it contains important information about your rights and our responsibilities.

2 Scope of the Policy

This Privacy Policy covers the following:

• What types of personal information we collect and how we collect it
• The purposes for which collected information is used
• Our policy on sharing information with third parties
• The use of cookies and tracking technologies
• Data retention periods and security measures
• Your rights and how to exercise them

3 Information We Collect

299bey may collect the following types of personal information:

• Identity Information: Full name, date of birth, national identity card number (where applicable)
• Contact Information: Email address, mobile number
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers, bank account details (for transaction processing only)
• Technical Information: IP address, browser type, device information, login logs
• Usage Information: Gaming history, betting activity, time spent on the site

4 How We Collect Information

We collect information through the following methods:

• Directly Provided: When you fill in registration forms, create an account, or contact us
• Automated Collection: Your browsing behaviour through cookies, web beacons, and similar technologies
• Third Parties: Through payment processors or identity verification services

5 Main Reasons We Use Your Information

299bey uses the information it collects about you for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and financial transactions
• Keeping gaming services active and personalised
• Providing bonuses, promotional offers, and VIP benefits
• Delivering customer service and support
• Preventing fraud and ensuring account security
• Complying with and implementing responsible gaming policies
• Improving service quality and managing new features
• Meeting legal and regulatory obligations

6 Marketing Communications

With your consent, 299bey may send you promotional emails or messages. These may include new game launches, special bonus offers, tournament information, and other updates.

You may opt out of these communications at any time. To do so, contact our live chat support or send us an email request.

7 Information Disclosure Policy

299bey does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Partners: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions
• Technology Service Providers: Trusted partners for hosting, security, and analytics services
• Legal Requirements: Where disclosure is required as part of a legal order or judicial process
• Fraud Prevention: To assist in combating cybercrime or investigating financial fraud

8 International Data Transfers

Our servers and technical infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the transfer takes place under appropriate safeguards and that the security of your information is maintained.

9 Use of Cookies

Cookies are small text files stored in your browser. 299bey uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions, ensuring security, and managing basic site functionality
• Functional Cookies: Remembering your preferences, language, and personal settings
• Analytics Cookies: Analysing site traffic and usage patterns to improve service quality

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality.

10 Data Retention Period

We retain your personal information only for as long as it is needed to provide our services or to meet legal obligations. In particular:

• Active account data — retained until the account is closed
• Financial transaction records — for the period required by legal obligations
• After an account is closed, some information may be retained for a defined period for legal and regulatory reasons

11 Data Security Measures

To ensure the security of your information, 299bey takes the following technical and administrative measures:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology
• Secure Servers: Servers operated with industry-standard firewalls and security systems
• Access Control: Only authorised staff can access your information
• Regular Audits: Regular review and update of security measures
• Password Hashing: No password is stored in plain text

12 Your Rights Regarding Your Information

As a registered user of 299bey, you have the following rights:

• Right to Know: You have the right to know what information we collect about you and how we use it
• Right of Access: You may request a copy of your own information
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you may request that your information be deleted
• Right to Restrict Processing: In some cases, you may request that use of your information be limited
• Right to Object: You may object to the use of your information for marketing purposes

To exercise any of the above rights, contact our 24/7 live chat support or send an email to [email protected].

13 Protection of Minors' Information

299bey is a platform for users aged 21 and over only. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, their account and all associated information will be deleted immediately.

14 Responsible Gaming and Data Use

To ensure your safety, 299bey may analyse your gaming history and behavioural data and, if a problematic gaming pattern is identified, may take steps to offer support. This is part of our responsible gaming policy and is done in the best interest of the user.

To learn more about responsible gaming, visit our Responsible Gaming page.

15 Account Verification (KYC)

For financial security and fraud prevention, 299bey follows a Know Your Customer (KYC) verification process. As part of this process, you may be asked to submit an identity document, proof of address, or verification documents for your payment method. This information is stored in complete confidence.

16 How Policy Updates Are Handled

This Privacy Policy may be updated from time to time. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed
• Registered users will be notified by email for important changes
• Continuing to use the platform after an update will be considered acceptance of the new policy

If you have any objection to changes in the policy, please contact our support team.

17 Related Policies

This Privacy Policy should be read together with our other policies:

• Terms and Conditions — General terms for using the platform
• Responsible Gaming — Guidelines for safe and responsible gaming
• FAQ — Common questions and answers